I gladly accept returns and exchanges
Items are damaged or broken.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery.
If an item is lost or damaged during shipping
Please don’t hesitate to contact me at firstname.lastname@example.org – I will be so happy to help you receive your order.
Additional non-returnable items:
- Custom or personalized orders
- Digital Downloads
- Custom Digital Downloads
- Items on sale
Because of the nature of these items, unless they arrive damaged or defective I can’t accept them.
If you have any doubt or problem with your order, please contact me at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To return your product, you should mail your product to us. You will find the shipping address on the package, but if not, just send us a message to email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.